(TAN): Air France has said it is taking “exceptional measures” to assist and reassures its customers during this current health crisis.
The airline has introduced a fully flexible sales policy to enable its customers to book their next trip with confidence. If customers wish to cancel their trip, they can change their tickets at no extra cost and without proof, on the date and to the destination of their choice. If they prefer, they can request a refundable credit voucher. These measures apply to all trips until March 31, 2021.
If a flight is cancelled by the airline, customers can choose to postpone their trip to the date and destination of their choice or request a full ticket refund or receive a credit voucher, which is also refundable if not used.
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Additionally, for all trips until the end of the year, customers who are members of the Flying Blue loyalty programme will have their miles and experience points (XP) doubled.
Since the start of this unprecedented crisis, Air France has significantly strengthened its sales teams dedicated to supporting its customers. Close to 700 agents are currently in charge of handling refund and credit voucher requests. Since January 2020, 2 million requests have been processed and 1.1 billion euros refunded.
In partnership with Allianz Travel, Air France is extending its travel insurance cover to provide its customers with better protection. The company now also provides them with cover should they fall ill or be required to quarantine due to an epidemic or pandemic disease such as Covid-19.
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This insurance cover, available to customers at the time of purchasing their ticket on the airfrance.com website and in company customer relations centres, is in addition to the existing cancellation + missed flight, multi-risk and assistance products. The insurance cover is available for customers residing in France, Germany, Spain, the Netherlands and the UK.
The wearing of surgical masks is compulsory on board the aircraft and throughout the duration of the trip. The air in the cabin is renewed every three minutes. Air France has also reinforced aircraft cleaning procedures, notably with the disinfection of all surfaces in contact with customers such as armrests, tables and screens before each flight.
Air France is currently operating flights to close to 170 destinations, including over 70 cities in Europe, several international routes worldwide.
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