(TAN): American Airlines has launched a new travel tool, powered by Sherpa, to help customers quickly see the current Covid-19 travel guidelines for domestic and international destinations.
Customers can access the Sherpa travel guide from the aa.com travel updates page, under the Travel Guidelines section, the airline said in a statement. When a destination is entered, results will show up-to-date guideline information, as well as travel requirements such as face covering guidelines, health documentation and quarantine rules.
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American offers several ways to assist customers in making their pre travel experience easier. Customers can:
- Download the free American Airlines app for a touchless experience. From booking and check-in to accessing boarding passes for checked baggage and Admirals Club lounges, American’s app can assist at any point throughout the journey. The new app now features a chat function so customers can ask a customer care representative for assistance in real time.
- Check if their destination has specific travel guidelines by visiting American’s Sherpa travel guidelines website.
- Practice safe and healthy travel, including wearing a face covering at all times and using hand sanitizer during your journey. Hand sanitizer is provided to customers free of charge on every American Airlines flight, in gate areas and Admirals Club lounges.
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The addition of the new travel guidelines tool is part of the American Airlines Clean Commitment that is designed to give customers peace of mind when traveling.
American continues to build on its commitment to the safety and well-being of its customers and team members throughout their travel journey. The airline has implemented multiple layers of protection, including enhanced cleaning of American’s spaces in airports and its airplanes and enforcement of its face coverings policy. Only those under the age of two are exempt from wearing a face covering while traveling with American.
