(TAN): British Airways has officially opened its new call centre located in Gurugram, near Delhi, offering an enhanced customer experience to travellers across the globe, the airline said.
The airline’s Chairman and CEO, Sean Doyle, unveiled the new office space last week, where 1,400 people offer round-the-clock support to thousands of customers from the US and Europe, through to Asia Pacific.
Named CallBA, the call centre has doubled in size since 2019. The new facility comfortably accommodates the full team, with employees now using a cloud-based telephone system with call-flow management and access to insightful data to further personalise the customer experience.
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“British Airways has been flying to India since 1924, making it one of our longest-served and most valued destinations. This investment in our customer care team at CallBA is part of our vision to continually enhance and upgrade our customer service,” Doyle said.
The number of British Airways flights from India to London now exceeds pre-pandemic levels, with the airline operating 56 flights a week, to five the Indian cities of Delhi, Mumbai, Chennai, Bangalore and Hyderabad.
