(TAN): Delta Air Lines has been named the best US airline by The Points Guy for the fourth year running, with the online travel platform noting Delta’s excellence in on-time reliability from April 2021 to March 2022, a customer-centered experience and an extensive global network, the airline said in a news release.
“Delta was by far the No. 1,” TPG founder and CEO Brian Kelly said Wednesday on “CBS Mornings.” Delta scored 70.43 out of 100, nearly 10 points ahead of No. 2 Southwest and No. 3 United.
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The Points Guy’s editorial team reviewed published airline policies and real-time reports between April 1, 2021, and March 31, 2022, in its data-focused analysis of reliability, experience, loyalty and costs and reach.
“While some airlines just compete on price, it was clear to the editors at TPG that Delta continues to invest in passengers from the curb, to the lounge, to the gate and all the way to baggage claim — and passengers were willing to even pay a premium for this service,” said Nick Ewen, TPG’s director of content. “Our staff flies thousands of flights a year and confirms what the data shows: Delta once again provided an experience above the rest of the US airline industry.”
