(TAN): The luxury hotel introduces ‘Kempinski Hotels White Glove Service’ for the safety of its guests and employees.
Grand Hotel Kempinski Vilnius has reopened its doors from July 1 this year to its guests, after the nationwide pandemic lockdown, which was imposed earlier. The reopening of the hotel includes all its rooms, Restaurant Telegrafas, Atelier Wine Boutique, Le Salon Bar, Kempinski The Spa and the conference rooms.L
Located in the heart of the UNESCO World Heritage-listed Vilnius Old Town in Lithuania, Grand Hotel Kempinski Vilnius offers 96 lavish rooms and luxurious suites featuring picturesque views of the Old Town and the city’s iconic Cathedral Square.
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During the reopening, the general manager of the hotel, Kai Schukowski, said, ‘We are thrilled to be back after a long time of non-operation. We are as excited and passionate as ever to reopen and deliver beautiful performances to all our guests. We will be adding a wonderful new summer terrace this year as well, and we are already seeing very good bookings coming in, which is reassuring to see. I am grateful to all our employees who were with us through these challenging times. Now the wait is over, and we can’t wait to have a buzzing hotel again.’
To provide the most outstanding level of service and guest comfort even during and after the current situation, the international luxury hotel group with European roots has launched the ‘Kempinski White Glove Service’.
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‘The list of measures to be taken is long and very complex,’ said Benedikt Jaschke, Chief Quality Officer and Member of the Kempinski Management Board. ‘But appropriate and strictest hygienic standards on a very high level are key to reassuring our valued guests that a stay at any Kempinski hotel worldwide during or post coronavirus lockdown offers an environment of full safety in any respect without sacrificing our high standards of professional luxury service.’
To fully support the execution of the ‘Kempinski White Glove Service’, an extremely comprehensive guidebook has been launched by the operational strategy and quality management team. The 50 pages guidebook meticulously treats any kind of measures to be taken in all departments of the luxurious hotels, ranging from arrival of the guests to set-up of public areas, food & beverage to housekeeping as well as spa areas to meeting spaces.
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When it comes to the employees, they will from now on be carrying gloves during all guest interactions as well as in compliance with government regulations and advice masks, which have been produced for Kempinski by Italian hotel uniform designer Maurel, carrying the patterns of the Kempinski flower print. Part of the amenities in all guest rooms will be mini hand sanitisers as well as guest masks.
