- Newsweek earlier this month announced that Disney Cruise Line topped its list of brands that exemplify America’s best customer service for the second year in a row. Customers ranked Disney Cruise Line as the No. 1 company overall, across a variety of industries, as well as in the cruise line operator category.
- Newsweek and Statista identified America’s Best Customer Service brands based on an independent survey of more than 20,000 US customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family and to assess brands in the following areas: quality of communications, professional competence, range of services, customer focus and accessibility.
- Disney Cruise Line President Jeff Vahle said, “If you have sailed with us, you know that our crew members pay close attention to the details. They take the time to understand your preferences and go out of their way to turn ordinary encounters into magical moments.”
PRESS RELEASE
CELEBRATION, Fla. (Oct. 14, 2019) – Today, Newsweek announced that Disney Cruise Line topped its list of brands that exemplify America’s best customer service for the second year in a row. Customers ranked Disney Cruise Line as the no. 1 company overall, across a variety of industries, as well as in the cruise line operator category.
“Great service is at the heart of everything we do,” said Jeff Vahle, president of Disney Cruise Line. “If you have sailed with us, you know that our Crew Members pay close attention to the details. They take the time to understand your preferences and go out of their way to turn ordinary encounters into magical moments. It’s what we are known for at Disney, and we couldn’t be prouder of this recognition from Newsweek.”
Newsweek and Statista identified America’s Best Customer Service brands based on an independent survey of more than 20,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family and to assess brands in the following areas: quality of communications, professional competence, range of services, customer focus and accessibility.
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