(TAN): Qantas and Accor have announced a new seven-year agreement for the hospitality group to continue management of Qantas lounges in Australia and overseas. The new agreement is an extension of Qantas’ 14-year partnership with Accor.
Qantas Group CEO Alan Joyce said the renewed agreement highlights the airline’s commitment to maintaining a premium travel experience for its customers across every part of their journey.
“As our customers step back into our lounges for the first time in over a year, they will continue to receive the exceptional service they have been accustomed to from the Qantas and Accor teams,’ Joyce said. “Many of our frequent flyers who travel through the lounges regularly are like family to the Qantas and Accor team members who take great pride in knowing their coffee or wine preferences, family members’ names, birthdays and anniversaries.”
Accor Pacific CEO Simon McGrath said the continued partnership between Accor and Qantas would bring significant benefits for customers. “Customers will continue to enjoy an unrivalled standard of service from our two much-loved brands. In Qantas we have an innovative tourism leader at our side; together we share a commitment to creating exceptional and memorable travel experiences on land and in the air,” he said.
Accor began managing the Qantas lounges in 2007 when the airline opened its flagship International First lounges in Australia, followed by the Domestic Business lounges, Chairmans Lounges and Qantas Club in 2013.
The latest announcement coincides with Qantas’ plans to fast-track the reopening of its award-winning First lounges in Australia in line with the launch of the two-way trans-Tasman travel bubble on April 19.
