(TAN): Hilton has launched several initiatives to ensure the safety of their guests and staff — from adjusting flexible cancellation policies and extending Hilton Honors benefits to introducing Hilton CleanStay, an industry-leading cleanliness and disinfection program, to adapt to the new normal during the COVID-19 pandemic.
Following are the safety measures guests will see in their hotel experience to ensure the safety and well-being of both guests and staff members.
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Options for reduced contact: Guests can opt for a contactless arrival experience via the Hilton Honors mobile app. Guests who book directly through the app, on Hilton.com, or through a preferred travel advisor, can check in, choose their room, check out and even unlock their guest room door with Hilton Digital Key where available.
If they prefer a traditional check-in, physical distancing measures are in place directing them how to move through the in-person check-in and check-out process safely and securely.
Face coverings: In the US, Caribbean, Latin America and South America, both staff and guests are now required to wear face coverings while in indoor public areas of the hotels.
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Guest room seal: Upon arriving at their room, guests will see the Hilton CleanStay Room Seal, placed on the door to indicate it’s been thoroughly cleaned. The room, as communicated through in-room signage, also receives extra disinfection of the most frequently touched guest room areas.
Housekeeping service options: The frequency of housekeeping services is now based upon guest preference, because some may not want staff entering their room. If guests prefer no housekeeping during your stay, they can let the hotel team know upon their arrival.
Reimagined public spaces: The frequency with which we clean the public areas has increased and physical set-ups may have changed. For instance, fitness centers may be closed periodically or fully closed for cleaning. Furnishings and gym equipment also have been properly adjusted and positioned to enable physical distancing, and the number of guests in the fitness center or pool area at any one time may be limited.
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Updated food and beverage offerings: During breakfast, restaurants offer a pared-down range of options, including grab & go, pre-plated covered items, à la carte and assisted service. When ordering room service, where provided, guests can experience contactless delivery.
Coat check/luggage/bell service changes: Where valet parking services are suspended, self-parking is now available. Luggage and doorman services also vary by property, so we’re encouraging guests to check availability with the local hotel team; carts will be available for self-service and will be sanitized after each use. Attended coat check service may be available based on the hotel. Otherwise, self-serve coat check will be available with sanitized coat hangers.
