(TAN): The iconic Taj Mahal Palace, Mumbai, has retained its top spot in the global rankings for the third year in a row, according to an evaluation by TrustYou, the world’s largest guest feedback aggregator.
This recognition has led to TrustYou formulating a case study on this unique achievement and success story. Data collected from over 350 publicly available sources including TripAdvisor, Google, etc. is used to formulate this annual list.
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A performance score of 94 coupled with a strong customer validation through 7500 plus user reviews, the highest received by any city hotel globally places the luxury address from Mumbai amongst some of the finest names in hospitality including the Four Seasons’ George V, Paris and the Savoy, London. The score helps understand a business’ online reputation and compare it to competitors. It is calculated based on a business’ performance across a variety of important online areas including reviews, social, surveys, reach and visibility.
Taljinder Singh, Senior Vice President, SeleQtions & Mumbai Hotels and General Manager, The Taj Mahal Palace, Mumbai, said, “This would never have been possible without the unmatched dedication of the entire team year after year and the steadfast patronage of our guests through all the global challenges that we have seen this year.”
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The hotel achieved the leading spot by virtue of evaluation across various parameters (which includes, Check in, Room, Sleep Experience, Location, Facilities, Food and Beverage, Checkout experience and the team) that culminate into the overall customer experience. City hotels with over 200 rooms were considered for the evaluation across all major cities globally.
“The Taj Mahal Palace has always carved a niche for itself and served guests with the true spirit of Tajness over the last 116 years. What makes the ranking even more special is the fact that it is authentic guest feedback that has brought us the honour year on year,” said Singh.
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The evaluation was done by TrustYou, the world’s largest guest feedback platform, that empowers hotels with solutions to drive more bookings and improve hotel products. Through each phase of the guest journey, hotels can utilise guest feedback to enhance review marketing and achieve operational excellence. Guests reviews generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews.
