Oslo (TAN): Norway-based budget airline Norwegian has improved inflight services by enabling passengers to access Wi-Fi through the entire duration of their flight.
Earlier, passengers had to wait until the aircraft had climbed to an altitude of 10,000 feet before the Wi-Fi network was turned on. With the introduction of “gate-to-gate” wifi, customers will now be able to stay connected from the moment they step into the aircraft and until they reach their destination.
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The airline will offer the service on its Wi-Fi-enabled fleet operating both long and short-haul routes across its global network.
Chief Customer and Digital Officer at Norwegian, Kurt Simonsen said: “We know how important it is for our passengers to have internet access. Until recently, flights were hour-long black holes when it comes to internet coverage. Now, Norwegian makes it possible to be online from the moment you board the aircraft until you step outside again.”
“We launched free Wi-Fi on board in 2011 and since millions of passengers have been surfing the internet on board, so are looking very much forward to offering the new gate-to-gate experience to our passengers,” he added.
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Norwegian launched free Wi-Fi on transatlantic routes with two options earlier this year. Passengers can choose between basic free Wi-Fi for the entire journey on long-haul flights and premium high-speed Wi-Fi for streaming television shows and movies. The airline plans to introduce the service on half of its Boeing 787-9 Dreamliner aircraft by 2020.
The airline has rolled out premium Wi-Fi on European flights so that customers can stream video content.
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