Dubai (TAN): Need room service? Just send a text.
United Arab Emirates-based hotel chain Jumeirah Hotels and Resorts has introduced an e-butler service which enables guests to communicate with the hotel to request room service through instant messages.
The personalised service, that promises to be multi-lingual, will be introduced at all Jumeirah properties by June this year.
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“We are dedicated to continuously look for innovative, new and faster hospitality solutions to assist guests seamlessly and intuitively. Jumeirah E-Butler brings a more personal approach to service and is in line with our commitment to offer service beyond expectations,” said Chief Executive Officer at Jumeirah Group, José Silva.
Guests can also use smartphones to ask for housekeeping services, order snacks to the beach, make spa and dinner reservations, and book an upcoming stay at any time of the day.
Jumeirah Group’s President of Operations Pedro Deakin said: “With Jumeirah E-Butler, we can delight guests by offering personalised service and more meaningful engagement, which goes hand in hand with high and luxurious levels of service.”
“Through improved dialogue, we get a better insight into guests’ personal preferences and can tailor our service individually to each guest. Jumeirah E-Butler is a forward-looking service to connect with our guests in an increasingly digital world. Guests can connect with us in their own time, wherever they are,” he added.
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Jumeirah e-butler service will be available on WhatsApp in all hotels except those in China, where guests must use WeChat to ask for the service. However, guests staying at Burj Al Arab Jumeirah will be able to use both the applications to use the service.
